At EMR Shielding Solutions Inc., we value our customers' satisfaction and aim to provide the highest quality products. We understand that sometimes you may need to return or exchange an item, and we are here to assist you through the process. Please read our return policy carefully to ensure a smooth and hassle-free experience:
Eligibility for Returns and Exchanges:
- You may initiate a return or exchange within 30 days from the date of purchase.
- Shielding paint and grounding supplies must be unused, unopened, and in their original condition and packaging. On returns of three buckets of 5L paint or more, a 30% restocking fee will be applied.
- The clothing must be unworn, unwashed, and in its original condition with all tags and labels attached.
- Canopies and custom orders are non-returnable, except for manufacturing defects or errors.
Wholesale, Resellers, Contractors, and High Value Orders:
- Orders placed by wholesale customers, resellers, contractors, or individual customers with a total value exceeding $1000 are not eligible for refunds.
- In case of defects or errors on our part, we will offer replacements, store credit, or work with you to find an appropriate solution.
Returns Process:
- To initiate a return, please contact our customer support team via info@emrshieldingsolutions.com to request a Return Authorization (RA) number.
- Clearly write the RA number on the package containing the returned items.
- Pack the return items securely to avoid damage during transit.
Exchanges:
- If you wish to exchange an item for a different size, color, or style, please mention your preference when requesting the RA number.
- Exchanges are subject to availability, and if the requested item is not available, we will issue a refund following the return process.
Return Shipping:
- Customers are responsible for the shipping costs associated with returning items, except in cases of defective or incorrect products sent by EMR Shielding Solutions Inc.
- We can provide a shipping label but will deduct the label cost from the refund amount.
- In the case of a manufacturing defect or an incorrect product, please contact our customer support for further instructions on return shipping.
Refunds:
- Once we receive and inspect the returned clothing items, we will process the refund to the original payment method within [3] business days.
- Refunds will only include the cost of the clothing items and do not cover original shipping charges unless the return is due to a defect or an error on our part.
Store Credit:
- Alternatively, you may choose to receive store credit instead of a refund, which can be used for future purchases at EMR Shielding Solutions Inc..
Non-Returnable Items:
- For hygiene reasons, intimate apparel such as undergarments, face masks and gloves are non-returnable. The same applies to custom orders.
Damaged or Defective Items:
- In the rare event that you receive damaged or defective clothing, please contact our customer support team immediately. We will guide you through the process of returning the items and arrange for a replacement or refund.
Please note that EMR Shielding Solutions Inc. reserves the right to refuse any returns that do not meet the above criteria or are outside the 30-day return window.
If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction with our products and services.
Thank you for choosing EMR Shielding Solutions Inc. for your EMF shielding needs. We appreciate your business!